Returns

Thanks for shopping at jwbmanufacturing.com. If you are not entirely satisfied with your purchase, we’re here to help.

We are committed to providing our customers first-class service before, during, and after the sale. Below are some guidelines should you have any issues with your purchase.

Returns Policy

You have 30 days to return an item from the date you received it.
To be eligible for a return, you must request an RMA from our shipping department 480-967-4600 and include it in your return shipment.
All returns must be unused and in the same condition as received, including original packaging.
Returns for non-defective standard parts are subject to a 15% restocking fee.

Refunds Policy

When a return is received and approved, credit will be applied in your original form of payment.

Shipping Policy

You are responsible for paying shipping costs to return your item. Shipping costs are non-refundable.

Turnaround

All orders are shipped within 48 hours Monday – Friday 8am – 5pm Mountain Standard Time.

Carriers

We use the following carriers to deliver the majority of our orders:

USPS
UPS
Fedex
DHL

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products and your location. Before the final checkout page you will be shown what the cost of shipping will be.

Transportation Risks

Carriers do their best to be careful but things can happen after your order leaves our facility. Please contact us as soon as possible if there is a problem with your order’s delivery. If we don’t hear from you within 30-days of non-delivery, loss, or damage in transit, the necessary claims against the carrier cannot be made.

JWB Manufacturing, LLC is committed to making every effort to resolve any concerns regarding your order. Thank you for the opportunity to be your first-choice supplier for knives, blades, and commercial wear parts!